Hi, I'm
Dilip Raj
Customer Success Lead
5+
Years Of Experience
20+
Projects Completed
6+
Certifications
My Skill Set
I Provide Wide Range Of Skills
Customer Success & Retention
Implementing customer success frameworks to optimize onboarding, engagement, and retention, ensuring measurable revenue growth and recurring account satisfaction.
SaaS Project Management
Leading cross-functional SaaS deployment and integration projects with Agile tools to achieve consistent on-time delivery and 100% SLA adherence.
Data Analytics & Reporting
Using SQL, Excel, and Power BI dashboards to track KPIs, analyze adoption metrics, and guide strategic business decisions.
Why Choose Me
My Experience Area
Experience
Customer Success Specialist
Manipal Technologies Limited
Skills Used
Oversaw enterprise SaaS accounts across global markets, configured custom integrations, increased client revenue by 25%, and improved adoption speed by 80%.
Customer Experience Intern
TechJays
Skills Used
Conducted SaaS presales demos, streamlined onboarding workflows, and improved user engagement by 70% through process automation and feedback mapping.
Business Development & Relationship Manager
Savoys
Skills Used
Managed SaaS account onboarding and retention workflows, automated marketing campaigns, and improved lead conversion by 27%, achieving 100% SLA compliance and increasing operational efficiency by 35%.
DEGREE
EDUCATION
Master’s Degree: Master of Business Administration
2023-2024
Bachelor’s Degree: Electronics and Communication Engineering
2006-2010
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Trusted Leader in Customer Success
Alex
SaaS Account Director
Analytical and Process-Driven
Oleve
Regional Project Manager